Thank you for choosing Posterity Health. This policy outlines your options for refunds, cancellations, and kit replacements. If you have any questions, please contact us at [email protected] or 888-538-4185.
Refunds are issued to the original payment method used at checkout. Please allow up to 7 business days from the date your refund is approved for the amount to appear, depending on your financial institution.
Note: Medical testing products, including Standard and Advanced Semen Analysis and Hormone Testing kits, are non-refundable once purchased.
You may cancel your order for a full refund at any time before it has shipped. To request a cancellation, contact us as soon as possible:
Once your order has shipped, cancellations and refunds are no longer available.
The sperm transport liquid is designed to preserve sample viability for up to 48 hours. If shipping, weather, or lab processing delays render your sample unusable for testing, we will send you one complimentary replacement kit at no cost.
To report a delay-related issue, please contact us within 14 days of your expected delivery date.
If your kit is lost or damaged during shipping we will send you one complimentary replacement kit. Please report the issue within 14 days of your expected delivery date by contacting us at [email protected] or 888-538-4185.
Mistakes happen, and if you make an error while using or shipping your kit, we may offer a replacement kit at a discounted rate. Common examples of client errors include:
If there is an issue with your transport liquid that is outside of your control, such as leakage or missing liquid, we will replace it free of charge.
Replacements of expired transportation liquid due to Client Error will not be provided.
Medical testing products, such as semen analysis or hormone testing kits, cannot be returned for a full or partial refund.
Posterity does not accept returns for consumable goods. If product has been damaged during transit a refund may be provided upon review
